Frequently Asked Questions
Find answers to our most commonly asked questions about custom jewelry, orders, shipping, sizing, and care.
If you need additional assistance, our team is here to help. Whether you're starting a custom design, checking the status of your order, or have questions about one of our pieces, we're happy to assist.
For personalized support, please contact us through our Contact page or email us at hello@thirty1jewelry.com.
Looking for a one-of-a-kind piece? Visit our Custom Design page to begin creating jewelry that's uniquely yours.
MOST POPULAR
ORDERS & SHIPPING
CAN I CANCEL MY ORDER?
Contact us as soon as possible and we will do our best to accommodate your request before the order ships.
CAN I RETURN OR EXCHANGE MY ORDER?
Yes, unworn items can be returned or exchanged within our return window. See our return policy for full details.
RETURNS & CANCELLATIONS
WHERE DOES THIRTY1 SHIP?
We ship THIRTY1 jewelry worldwide. Shipping times and costs may vary depending on your location and will be calculated during checkout.
HOW CAN I TRACK MY ORDER?
You will receive a shipping confirmation email with tracking information as soon as your order ships.
HOW LONG WILL MY ORDER TAKE?
Delivery times vary by destination and are calculated at checkout based on your shipping address.
REPAIRS & WARRANTY
DOES THIRTY1 OFFER REPAIRS?
Yes, contact our team with your order details and a description of the issue to start a repair request.
IS MY JEWELRY COVERED BY A WARRANTY?
All THIRTY1 pieces include a limited warranty against manufacturing defects.
WHAT IS NOT COVERED BY THE WARRANTY?
General wear and tear, damage from misuse, and loss are not covered by the warranty.
